1. Merchant identity and no payment during testing
01Spare is offered by Technologie Spare inc. (English version: Spare Technology Inc.), a Québec business corporation, NEQ 1182509522. The contact email is support@spare.cool.
02The download and test access described on the French and English pages require no payment to Spare. Never send a card number or banking information by email.
2. Information before a future purchase
01Before a distance transaction, checkout must prominently disclose the merchant identity and contact information, detailed service description, price and taxes, currency, fees, payment frequency, performance date or timeframe, duration, renewal, restrictions, and cancellation and refund policies.
02The user must be able to correct, accept or decline the offer before paying.
3. Contract copy
01After a future transaction, a complete written copy that is easy to retain and print must be delivered within the period required by law. It will repeat the pre-purchase information and include the consumer’s name and address and the contract date.
4. Cancellation and refunds
01Cancellation rights under the Consumer Protection Act will never be replaced by a less favourable internal policy. Product-specific terms, processing time and refund method must appear before payment and in the contract.
5. Contract language
01A French version of the contract and all pre-contract information will be presented and remain available at all times. Another language may be chosen only after the French version is presented and the consumer expressly chooses to contract in that other language.
6. Support
01For a question about the test or to report an unauthorized payment request, email support@spare.cool.